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Sithatha Media (Pty) Ltd - terms and conditions
1. Detailed description of goods and/or services
Sithatha Media is a business in the media and publishing industry that creates and sells books, films music and other media.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of an emailed and numbered invoice. Postage in South Africa is made via courier at a cost that is advertised at checkout.
3. Return and Refunds policy
The provision of goods and services by Sithatha Media is subject to availability. In cases of unavailability, Sithatha Media will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30% administration fee.
Books, CDs and other media are non-refundable once the original packaging has been removed. Should you wish to return an unopened product, please write to us at: contact@sithatha.com.
Surcharges related to return postage may apply.
4. Customer Privacy policy
Sithatha Media shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
5. Payment options accepted
Payment may be made via Visa and MasterCard.
6. Card acquiring and security
Card transactions will be acquired for Sithatha Media via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details
Customer details will be stored by (Your Company) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
9. Responsibility
Sithatha Media takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of South Africa and Sithatha Media chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, PO Box 7942, Halfway House, Midrand, Gauteng, 1685, South Africa.
11. Variation
Sithatha Media may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
This website is run by Sithatha Media (Pty) Ltd based in South Africa trading as Sithatha Media and with registration number 2016/261013/07 and Butholezwe Nyathi as Director.
13. Sithatha Media contact details
Company Physical Address:
118 9th Rd, Erand, Midrand, Gauteng, 1685, South Africa
Email: contact@sithatha.com
Telephone: +27813271594