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Sithatha Media - terms and conditions

1. Detailed description of goods and/or services

Sithatha Media is a business in the media and publishing industry that creates and sells books, films music and other media.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of an emailed and numbered invoice. 

3. Return and Refunds policy

The provision of goods and services by Sithatha Media is subject to availability. In cases of unavailability, Sithatha Media will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30% administration fee.

Books, CDs and other media are non-refundable once the original packaging has been removed. Should you wish to return an unopened product, please write to us at: contact@sithatha.com.

Surcharges related to return postage may apply.

4. Customer Privacy policy

Sithatha Media shall take all reasonable steps to protect the personal information of users in accordance with applicable legislation.

5. Payment options accepted

Payment may be made via Visa and MasterCard using the Stripe payment platform.

6. Card acquiring and security

Card transactions will be acquired for Sithatha Media via Stripe, which is an approved payment gateway that complies with applicable legislation. Stripe uses the strictest forms of encryption, as outlined at https://stripe.com/docs/security.

7. Customer details separate from card details

Customer details (names, addresses, etc) are stored by Sithatha Media separately from card details which are entered by the client on Stripe's secure site. Sithatha Media does not have access to clients' card numbers.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is Australia.

9. Responsibility

Sithatha Media takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of Australia.

11. Variation

Sithatha Media may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website is run by Sithatha Media based in Australia.

13. Sithatha Media contact details

Email: contact@sithatha.com

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